Wind Mobile is deceiving customers by falsely advertising areas of cellular service

why did i know this poster would only have 1 post.....

however i will say this. the coverage maps are based on the theoretical range of the towers in an open, flat field. It does not take into account buildings, trees or being 10ft underground in a basement.

No carrier, not even the Big 3, guarantees you will have signal when within their coverage map.

And you're on Rogers/Bell/Telus payroll right?

As well no carrier gaurantees coverage withing buildings.

LOL at the skewed polls. What is this, Fox News?

Lol, you had 14 days to refund.

In 14 days you didn't realize you didn't have reception?

epik89 wrote: ↑Lol, you had 14 days to refund.
In 14 days you didn't realize you didn't have reception?

+1

look what i found on the web:
[QUOTE]skhan81

Mar 4, 2013
Horrible cellular coverage and poor customer service
Wind Mobile is deceiving new and existing customers by falsely advertising areas of cellular service, and provide poor quality customer service. We have gone back and forth with Wind Mobile about cellular coverage not working for our phone at our house as well as my father's work place in Mississauga, Ontario, Canada (both of these areas show full coverage on Wind Mobile coverage Maps).

We have followed all instructions from resetting the phone, calling customer service, and contacting CCTS. It's been over a month and we have not had a reasonable resolution in this matter. We have been getting a run around and feel Wind Mobile is following unethical and unfair business practices.

Wind Mobile is not returning our hardware nor allowing us to exchange it for a phone that may work. They should update their service coverage maps to reflect the actual service coverage, and also refund all their existing customers costs of their hardware and subscriptions who are also victims of false advertising. They should also re-visit their customer service policies, processes, and get new agents that can communicate in English more than just two or three sentences.
[/QUOTE]

http://www.reviewstalk.com/complaints-r ... 27136.html

I haven't had a chance to fully test Wind's network in Niagara yet, still waiting to pickup a good phone, hopefully this Thursday, but so far I've gotten service in many places their maps would say I have no service in. I'm a rather heavy user of both data and talk so the most affordable plan through Rogers retention's I could get was $72 plus tax. When Wind had their $29 unlimited plan I jumped on it.

As soon as I pick up my Galaxy Nexus I am going to give wind a solid month or two of good use and if the coverage is good enough I'll be porting my number.

If you rarely stray from the "Wind Home" zone, Wind is a decent cell company as long as you never need to contact their customer service.

The only thing that looks questionable that I've seen from Wind so far is their 'Fair usage' policy for their unlimited data that will severely throttle data speeds

unfortunately, we're just on the fringe of a service area so it's not an option here or I'd try them out for my wife...

well considering you are paying $30 for unlimited calling + unlimited text + 5GB of fast data I would hardly call that "questionable"

CPersyn wrote: ↑The only thing that looks questionable that I've seen from Wind so far is their 'Fair usage' policy for their unlimited data that will severely throttle data speeds

unfortunately, we're just on the fringe of a service area so it's not an option here or I'd try them out for my wife...

lololol

b166er1337 wrote: ↑LOL at the skewed polls. What is this, Fox News?

misinterpreted their Fair usage policy...

http://www2.windmobile.ca/wind%20docs/w ... 050111.pdf

I've heard so many people complain about this and seeing what coverage they offer in GVR i am too scared to even try them.

Also everyone here at one time had only 1 post! Most came here for one reason or another and made a first thread so give the guy a break unless his future posts prove to be the same.

You get what you pay for!

wind is great for me. Full bars wherever i go in the GTA and blazing fast data speeds. $30 a month, pshhhh im happy. I switched from mobilicity

At least in Toronto, everyone I've known that uses Wind love the pricing, but complain about horrible coverage (I think it's even worse in buildings than other carriers?). e.g. my friend downtown says she loses reception the second she puts the phone on the other side of her desk at work lol

I've also heard a few who have had no problems so hit or miss. The good news was that they gave a complete refund.
Had terrible reception in Scarborough at least...

In my house you get no reception literally everywhere, but I guess you can't beat their pricing.

Mobilicity, Fido, and Rogers I get great reception anywhere in the GTA though.

CPersyn wrote: ↑misinterpreted their Fair usage policy...

http://www2.windmobile.ca/wind%20docs/w ... 050111.pdf

What's to interpret? It clearly says that you may be throttled after 6GB. The Big 3 charge you $30 for 6 GB, so having unlimited voice, sms, mms added in for another $10 is cheap.

It's mobile data, not a replacement for your home internet. Only time I've gone over 6GB was using my data connection for torrents & newsgroups. Most times I'm under 2GB.