Computers & Electronics

Wink home automation hub - switching to subscription - May 13

  • Last Updated:
  • Aug 22nd, 2020 3:14 pm
Thread Summary
INTRODUCING WINK SUBSCRIPTION
MAY 06, 2020 IN NEWS
Wink’s mission for the past 5+ years has been to provide users with a ‘Simpler, Smarter Home,’ while maintaining privacy for our customers. Our approach to simplicity and security has driven our design from the user experience to the technology behind the scenes.

We understand that a smart home is something that needs to be trusted and dependable, and we recognize that recent events have created some uncertainty around the reliability of the system. We apologize for these inconveniences and want to share some background information as well as the path forward.

Since 2014, Wink has grown to support more than 4 million connected devices. During this time, Wink has relied solely on the one-time fee derived from hardware sales to cover ongoing cloud costs, development, and customer support. Providing users with local and remote access to their devices will always come at a cost for Wink, and over the years we have made great progress toward reducing these costs so that we can maintain that feature.

Wink has taken many steps in an effort to keep your Hub’s blue light on, however, long term costs and recent economic events have caused additional strain on our business. Unlike companies that sell user data to offset costs associated with offering free services, we do not. Data privacy is one of Wink’s core values, and we believe that user data should never be sold for marketing or any purpose.

We have a lot of great ideas on how to expand on Wink’s capabilities and satisfy the many requests from our user base. In order to provide for development and continued growth, we are transitioning to a $4.99 monthly subscription, starting on May 13, 2020. This fee is designed to be as modest as possible. Your support will enable us to continue providing you with the functionality that you’ve come to rely on, and focus on accelerating new integrations and app features.

Should you choose not to sign up for a subscription you will no longer be able to access your Wink devices from the app, with voice control or through the API, and your automations will be disabled on May 13. Your device connections, settings and automations can be reactivated if you decide to subscribe at a later date.

Our user community is integral to Wink, and we want to continue to be your trusted smart home provider. Visit subscription.wink.com and subscribe.

WINK, SUBSCRIPTION
51 replies
Deal Addict
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Jul 26, 2005
4638 posts
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Montreal
It's a piss poor method for the company to have people subscribe to continue to use the home automation devices that they have bought. Holding everyone ransom on hubs that they bought knowing that there would be no subscription plan.

"Pay us, or in 7 Days we turn off your house"

I have been with them for 5 years and the Samsung V3 hub on my desk is starting to get unboxed...

other popular option is Hubitat..
Deal Addict
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Dec 18, 2002
3000 posts
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Oakville
They are being roasted on their tweeter account. They are desperate for cash but such poor timing and short notice.
Very poor judgement call.
Deal Guru
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Jun 12, 2003
14901 posts
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Markham
If SmartThings pulls the same stunt, I'm switching to Hubitat
ShadowVlican
Deal Guru
Aug 26, 2002
13773 posts
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Toronto, ON
ShadowVlican wrote: If SmartThings pulls the same stunt, I'm switching to Hubitat
+1... I hope this is not a sign of things to come with home automation ecosystems.
Deal Fanatic
Dec 5, 2006
9263 posts
4549 upvotes
Markham
Such short notice

Even quitting job needs two weeks notice lol

Wondering whether because their cash flow can only sustain to say May end?
Member
Jan 13, 2002
439 posts
228 upvotes
Toronto
I use Wink to alert me re Ecobee temperature room sensors (crazy that the Ecobee app can't do that). Any other alternatives? Works well to tell me if my refrigerator temps have gone above alert temperature.

Edit:I don't have any Wink hub, just use the wink app to monitor Ecobee sensors.
Last edited by fredder on May 7th, 2020 7:32 am, edited 1 time in total.
Deal Addict
Jan 21, 2018
4383 posts
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Vancouver
You could dump the proprietary hubs and go open-source, like Home Assistant. I re-purposed an old Android media player as a Linux box running Home Assistant, and it has worked reasonably well. The biggest issue is that every single supplier of home automation gear keeps making changes to their api and servers, so something breaks and needs a fix about once every other day. It's hard to keep up with the continuous changes and repairs. This is why home automation is just not ready for consumer use, and won't be until somebody kicks the butts of the suppliers into getting behind a common interoperability standard.
Member
Jul 16, 2008
337 posts
108 upvotes
ON
Vera...no need to pay any subscription
Deal Addict
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Oct 14, 2010
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Barrie ON
j3390659 wrote: Vera...no need to pay any subscription
And works locally without Internet access.

IOW , If the Internet goes down, your devices will continue to operate on schedule, and you can control your devices locally, but you would lose remote control (as you would expect). Vera works with Google Home, Ecobee, Blue Iris, and many other devices with the use of add-ons.

The Vera Plus LINK for $139 works with Zwave, Zigbee, BlueTooth, and Wi-Fi. It is already to take control of your WInk devices.
Deal Addict
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Jun 22, 2004
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This move is so messed up. I am dumbfounded. I am not paying them one penny.

I have a few zwave devices, so have to figure out an alternative (thanks for the Vera link - I like the local idea). I have a couple of raspberry pi laying around, but I just checked and it looks like I would need a usb/board to get zwave capability, and that is about $65. Anyone know of other options?
Deal Expert
Aug 22, 2011
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knapper wrote: This move is so messed up. I am dumbfounded. I am not paying them one penny.

I have a few zwave devices, so have to figure out an alternative (thanks for the Vera link - I like the local idea). I have a couple of raspberry pi laying around, but I just checked and it looks like I would need a usb/board to get zwave capability, and that is about $65. Anyone know of other options?
Hubitat... good community resources.
Jr. Member
Jan 15, 2010
178 posts
23 upvotes
Mississauga
Rick007 wrote: And works locally without Internet access.

IOW , If the Internet goes down, your devices will continue to operate on schedule, and you can control your devices locally, but you would lose remote control (as you would expect). Vera works with Google Home, Ecobee, Blue Iris, and many other devices with the use of add-ons.

The Vera Plus LINK for $139 works with Zwave, Zigbee, BlueTooth, and Wi-Fi. It is already to take control of your WInk devices.

I have LeakSmart connected to a Wink2 hub - does the last comment mean that Vera can manage the LeakSmart system by taking over the Wink2 hub?
Per Vera's website, they don't appear to support LeakSmart.
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Jun 22, 2004
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vkizzle wrote: Hubitat... good community resources.
Thanks. I did some searching. Looks expensive compared to the Vera Plus (i.e. $200-250 range, no time machine for previous US sale). I am not a power user, so the Vera may be a better option.
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Oct 14, 2010
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broken1arrow wrote: I have LeakSmart connected to a Wink2 hub - does the last comment mean that Vera can manage the LeakSmart system by taking over the Wink2 hub?
Per Vera's website, they don't appear to support LeakSmart.
The spec sheet for the Leaksmart valve says that it is a Zigbee device. However the users manual shows that it comes with it's own hub. It is not clear to me if the valve is Zigbee and can connect directly to a Vera, or if their is a proprietary connection between the valve and it's own hub, and then Vera can connect to the hub via Zigbee protocol. Did you remove the Leaksmart hub when you added the Wink?

The Vera should be able to do anything the Wink did, and more.


Vera cannot state that it supports a device, since it must test the device before making that claim. With so many devices on the market, it would be hard to test everything. If a device has a supported protocol (Zigbee in this case) it should work, although sometimes it will not have access to some of the extended device features. In this case I think the Leaksmart only has 2 functions, fully on and fully off (not bright, dim, flash. change color, etc., etc.) so it would most likely work.

I have a Zwave water shutoff, but if I recall my only Zigbee devices are smart bulbs but they work perfectly.
Deal Expert
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Jun 15, 2011
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WOW! They're still in business? I remember having the original 1st gen Wink hub. SO MANY issues and I just gave up. I didn't bother with this platform afterwards.
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Jr. Member
Jan 15, 2010
178 posts
23 upvotes
Mississauga
Rick007 wrote: The spec sheet for the Leaksmart valve says that it is a Zigbee device. However the users manual shows that it comes with it's own hub. It is not clear to me if the valve is Zigbee and can connect directly to a Vera, or if their is a proprietary connection between the valve and it's own hub, and then Vera can connect to the hub via Zigbee protocol. Did you remove the Leaksmart hub when you added the Wink?

The Vera should be able to do anything the Wink did, and more.


Vera cannot state that it supports a device, since it must test the device before making that claim. With so many devices on the market, it would be hard to test everything. If a device has a supported protocol (Zigbee in this case) it should work, although sometimes it will not have access to some of the extended device features. In this case I think the Leaksmart only has 2 functions, fully on and fully off (not bright, dim, flash. change color, etc., etc.) so it would most likely work.

I have a Zwave water shutoff, but if I recall my only Zigbee devices are smart bulbs but they work perfectly.
Thank you for your quick reply.
When I bought it, LeakSmart didn't have their own hub. I understand that the sensors and shutoff valve still work without a hub but I'll test this myself while I figure out next steps.
Newbie
May 7, 2020
2 posts
3 upvotes
Hi Everyone,
Full disclosure up front: I’m writing from Vera Home Control. We heard the news about your predicament and want to let you know that we are here to help.
We’ve got two great offers available that will ensure you’ll always have the latest technology, plus we’re offering free Vera Easy Start onboarding service. This personalized phone call with one of our best-in-class customer care representatives will make your onboarding to Vera as smooth as possible. We’re already integrated with many Wink-compatible devices, and many more that are not compatible with the Wink platform.
If you’re not familiar with Vera, here’s a quick rundown. We’ve been in business for ten years. Our platform is beloved for its flexibility, interoperability, and its compatibility with multiple protocols. We also have a robust community of developers. In 2018 we were acquired by Ezlo Innovation, and our brand family is now one of the fastest-growing IoT companies in the US. We aren’t going anywhere, so if you’re looking for a new home for your smart devices, Vera will welcome you to the family with open arms.
Check out https://getvera.com/pages/welcome-to-vera-wink-users to learn more about our offers.
Member
Jan 13, 2002
439 posts
228 upvotes
Toronto
Your offer States valid for US customers only. This is a Canadian forum. Nothing for Canadians?
Deal Addict
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Jun 22, 2004
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SorinM92570 wrote: Hi Everyone,
Full disclosure up front: I’m writing from Vera Home Control. We heard the news about your predicament and want to let you know that we are here to help.
We’ve got two great offers available that will ensure you’ll always have the latest technology, plus we’re offering free Vera Easy Start onboarding service. This personalized phone call with one of our best-in-class customer care representatives will make your onboarding to Vera as smooth as possible. We’re already integrated with many Wink-compatible devices, and many more that are not compatible with the Wink platform.
If you’re not familiar with Vera, here’s a quick rundown. We’ve been in business for ten years. Our platform is beloved for its flexibility, interoperability, and its compatibility with multiple protocols. We also have a robust community of developers. In 2018 we were acquired by Ezlo Innovation, and our brand family is now one of the fastest-growing IoT companies in the US. We aren’t going anywhere, so if you’re looking for a new home for your smart devices, Vera will welcome you to the family with open arms.
Check out https://getvera.com/pages/welcome-to-vera-wink-users to learn more about our offers.
fredder wrote: Your offer States valid for US customers only. This is a Canadian forum. Nothing for Canadians?
And the offer is based on monthly fees, how is that for winning over peeved Wink owners? I actually already bought the VeraPlus and should get it on Monday. And I purchased based on my belief there will not be monthly fees...

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