Wiping a deceased persons phone - EDITED for solution
Back in March, my uncle passed away. It was quite sudden, and as next of kin, I've been taking care of his affairs. He had a Samsung Galaxy S10. I got stuck paying some of his bills, and I'd like to wipe it in order to sell it.
We weren't close. He really didn't have anyone he was close to. No one has his passwords for any of his accounts. His care worker was able to show me the swipe pattern to open the phone. But I can't wipe the phone without his passwords. I have to have his google account password in order to turn off some protection - I'm an Apple girl, so I have no idea how any of this stuff on Android works.
Samsung told me to take it to a mobileklinik to get it wiped. Mobileklinik won't do it without proof of ownership as mandated by Samsung. They say that since my uncle is deceased, I can't provide proof of ownership. And there are no passwords stored on the phone itself. I tried reaching Samsung on social media, but they're not responding. I want to send an email but there doesn't seem to be a customer service email - only emails specific to the model of phone.
I have the death certificate, and Bell has told me that the phone is mine to do with as I wish.
If anyone has any ideas on how I can deal with this, it would be so very much appreciated.