Wireless code help - BYOD trial period
Hi all,
I'm trying to understand how the wireless code works for BYOD plans. I signed up for a BYOD plan with Telus on December 14 and cancelled it on the 21st. Apparently I used 384mb of data. When I chatted with Telus support they said because I used that amount I had to pay the entire month's fee, which feels wrong - I assumed it would be prorated to the actual time I had the plan. I can't seem to find this in the wireless code stuff I've read, just device trial periods.
I found this in the code: "When calculating the time remaining in a contract to determine the early cancellation fee, a month that has partially elapsed at the time of cancellation is considered a month completely elapsed." Does that mean I'm on the hook for the full monthly amount?
I'm trying to understand how the wireless code works for BYOD plans. I signed up for a BYOD plan with Telus on December 14 and cancelled it on the 21st. Apparently I used 384mb of data. When I chatted with Telus support they said because I used that amount I had to pay the entire month's fee, which feels wrong - I assumed it would be prorated to the actual time I had the plan. I can't seem to find this in the wireless code stuff I've read, just device trial periods.
I found this in the code: "When calculating the time remaining in a contract to determine the early cancellation fee, a month that has partially elapsed at the time of cancellation is considered a month completely elapsed." Does that mean I'm on the hook for the full monthly amount?