There were numerous, kind, positive comments about letter #1 (posted on page 588 of Monsieurmaggot's fine thread).
We really need to organize an "information session" outside of a chosen dealership or Honda Canada. A chance to get together, meet, greet, see some nice purchases, educate, and draw attention to what a million threadviewers have embraced as a very serious issue.
Dear Mr. Shin and Mr. Kobayashi,
I am in receipt of your second brief email sent today. Thank you. It reads in its entirety "Honda Canada has requested your phone number for them to contact you. Could you please send me the best available number to reach you at so I can forward it to them?"
As I am not readily available during business hours, my preference is to communicate via email. However, if there is a good reason as to why you, as an intermediary, have made this request, apparently on behalf of Honda Canada or your District Sales Manager (I don't know) please let me know and I will consider how I may accommodate. Please provide the name and email address for this individual.
I do have a few more thoughts to share with you, and will make efforts to be brief (but not as brief as you). I would like to ask you to re-read my last letter, because I believe there are a number of direct points to which you could have responded, if you chose. You initiated email contact with me, yet have provided no meaningful response, which makes me feel even more undervalued as a Canadian Honda Customer. The whole week has now passed.
A number of Ontario Honda Dealerships are selling American Honda cars to Canadians. That seems hypocritical to me, and possibly to other Canadians when Honda has forbidden American Dealers to sell to Canadians, and have openly threatened punishment for doing so. Could you please help me understand why Hamburg Honda, a Honda Dealership in Niagara Falls, Ontario is allowed to sell U.S. model Honda Ridgelines? Kindly have a look at the speedometer which is clearly American.
Please have a good look at the price. So much for the theory that U.S. cars have no resale value in Canada. Along with the artificial barriers imposed by Honda Canada, dealers are reciting this (poor resale value) as part of their mantra of discouragement to the increasing number of Canadians who look to $10,000 cheaper American Hondas. This was my personal experience.
Having read my two lengthy emails, you will understand why I find the following so distasteful. From your Honda.ca website "Our Philosophy":
"It begins with Respect for the Individual. This comes from a fundamental belief that the Human Being is born with the capacity to think, reason and create and that at Honda we should strive to nurture and support these unique characteristics. How? By encouraging Initiative. By treating all individuals with Equality. By building a company that fosters Trust. At Honda, we believe that every interaction we have with our customers, dealers and fellow Associates should reflect this philosophy.
"With this Respect we work together to better serve our customers with what we call The Three Joys.
"Every person who comes in contact with a Honda should feel joy as a result."
Would you as a consumer find any sincerity or plausibility in these lofty words if you were asked/forced to pay $20,000 extra for a Honda S2000 or $15,000 more for a Honda Pilot or Acura MDX (as Mr. Peter Mansbridge also concluded last night on CBC's "The National")?
How do you reconcile the Draconian barriers forcibly imposed on Canadians by Honda Canada with the bold words above? I ask these questions with the utmost respect, and because I was fortunately born with the capacity to think and reason.
I'll also have to take exception with Honda's website's page titled The Joy of Giving. http://www.honda.ca/HondaCorp/en/commun ... NavIndex=1
While there may have been Joy on the luxury cruise ship sailing the Mediterranean with Mr. Kobayashi and Honda Dealers and Principals last week, padding profits by taking an extra 10-20% from the disposable income of average Canadian families hardly brings us any Joy.
I look forward to your response to both of my emails. Thank you.