Judging on how their shipping *works*, refund would likely be a huge disaster. Plus they charge you for shipping returns as well as the cost that they incurred to ship it to you (double shipping fees!!!)- it's in the fine print.
Same here .. couldn't return the item. Zero communication from their end .. stay clear folksMars2012 wrote: ↑ In December, I ordered a Staub grill pan, decided to cancel the order because I found it on Amazon for the same price (I had shopped with them before so knew they weren't prompt with shipping). Due to lack of communication from Zwilling, I didn't get confirmation that the cancellation went through and didn't want to get stuck with two pans, so I didn't order from Amazon and the item went out of stock. Had zero communication from Zwilling for several weeks (other then their spam emails).
On one of their emails, there was a box to give input about the site/shopping experience. I let them know what happened; they never got back to me about it. A couple days later I get notification that my product had shipped and I was charged for it. Ended up being okay in the end but had I been able to order with Amazon, I would have received the product much earlier and it wouldn't have been so frustrating. Their website is total crap and there is no way to easily cancel an order.
They go well with the $600 rice cookers...makes the rice taste betterMattK82563 wrote: ↑ I needed a set of chopsticks but $25?
Never had to do it but I would imagine it would probably take 8 months and about 600 phone calls and a 100 emails on top of that. Don't even bother buying directly from Zwilling Canada. Check their Google page and BELIEVE all those crappy reviews.
Depends what you will do with it.
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