where to complaint about UPS?

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Jan 26th, 2023 7:12 am

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Jan 25th, 2023 12:51 pm

skylimit121 [OP]: Newbie; Oct 25, 2021; 66 posts; 24 upvotes

Jan 25th, 2023 12:51 pm

where to complaint about UPS?

sorry if wrong forum as not sure where to post this.
Frustrated with UPS as even after canceling/refusing the package, UPS ended up delivering 2 orders by mistake and this is a big concern to me as I clearly told them I do not have time or means to go all the way to drop off to UPS once delivered.
What is the best way to complaint about their stupidity? of course I have tried my best to talk to UPS supervisor or esc team but no one has attitude to answer me or provide me with UPS pick up services though its their mistake they delivered to me instead of sending back to sender.
I just want to express my frustration of their service so asking if there is any third party I can complain to.

thanks in advance

9 replies

Jan 25th, 2023 1:37 pm

GoodFellaz: Deal Fanatic; Jun 24, 2015; 9114 posts; 3173 upvotes; 0 downvotes

Jan 25th, 2023 1:37 pm

You can complain on here but nothing will happen to your complaint, or you can call and ask to speak to a supervisor and ask for a resolution, ask to escalate it

Jan 25th, 2023 1:49 pm

torontotim: Deal Fanatic; Nov 17, 2012; 5718 posts; 5449 upvotes; Toronto

Jan 25th, 2023 1:49 pm

Scream into a pillow.

+2

Jan 25th, 2023 2:29 pm

tew: Deal Guru; Jun 13, 2010; 10858 posts; 15118 upvotes; GTA

Jan 25th, 2023 2:29 pm

skylimit121 wrote: ↑ sorry if wrong forum as not sure where to post this.
Frustrated with UPS as even after canceling/refusing the package, UPS ended up delivering 2 orders by mistake and this is a big concern to me as I clearly told them I do not have time or means to go all the way to drop off to UPS once delivered.
What is the best way to complaint about their stupidity? of course I have tried my best to talk to UPS supervisor or esc team but no one has attitude to answer me or provide me with UPS pick up services though its their mistake they delivered to me instead of sending back to sender.
I just want to express my frustration of their service so asking if there is any third party I can complain to.

thanks in advance

I don't where to complain but to UPS customer service. There are 14 UPS stores in Mississauga, at least one of them should be close enough for you to drop the packages off. It seems like the only was to resolve it and it won't take to much of your time.

Jan 25th, 2023 3:38 pm

RCLapCar: Deal Addict; Dec 21, 2020; 1279 posts; 1103 upvotes

Jan 25th, 2023 3:38 pm

So you got some orders sent to you from somewhere. I hate to break it to you but you are NOT UPS' customer, the entity that sent the packages is. So I would start by contacting them and letting them know the issue. UPS did their job of delivering the package to the address they were told to deliver it to.

+2

Jan 25th, 2023 3:58 pm

Patriotcdn: Sr. Member; May 16, 2018; 820 posts; 762 upvotes; Golden Horseshoe

Jan 25th, 2023 3:58 pm

RCLapCar wrote: ↑ So you got some orders sent to you from somewhere. I hate to break it to you but you are NOT UPS' customer, the entity that sent the packages is. So I would start by contacting them and letting them know the issue. UPS did their job of delivering the package to the address they were told to deliver it to.

Hit the nail on the head ! UPS is just facilitating the service ... don't shoot the messenger !

Jan 25th, 2023 4:11 pm

jdmfishingonly: Deal Guru; Oct 13, 2008; 10440 posts; 6033 upvotes; Durham

Jan 25th, 2023 4:11 pm

skylimit121 wrote: ↑ sorry if wrong forum as not sure where to post this.
Frustrated with UPS as even after canceling/refusing the package, UPS ended up delivering 2 orders by mistake and this is a big concern to me as I clearly told them I do not have time or means to go all the way to drop off to UPS once delivered.
What is the best way to complaint about their stupidity? of course I have tried my best to talk to UPS supervisor or esc team but no one has attitude to answer me or provide me with UPS pick up services though its their mistake they delivered to me instead of sending back to sender.
I just want to express my frustration of their service so asking if there is any third party I can complain to.

thanks in advance

Since you have the time to type such a long story ... you could have typed it on their webchat page or email or even call them (just dial and stay on speakerphone until someone answers!)

https://www.ups.com/ca/en/support/contact-us.page

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Jan 25th, 2023 4:51 pm

smacd: Deal Guru; Oct 6, 2007; 12385 posts; 12153 upvotes; Kootenays

Jan 25th, 2023 4:51 pm

torontotim wrote: ↑ Scream into a pillow.

I was going to say go into the back yard and yell at the sky, but your method seems just as effective.

Jan 25th, 2023 8:41 pm

robsaw: Deal Addict; May 16, 2017; 3095 posts; 4024 upvotes

Jan 25th, 2023 8:41 pm

skylimit121 wrote: ↑ sorry if wrong forum as not sure where to post this.
Frustrated with UPS as even after canceling/refusing the package, UPS ended up delivering 2 orders by mistake and this is a big concern to me as I clearly told them I do not have time or means to go all the way to drop off to UPS once delivered. ...

How did you cancel/refuse? Only the sender can cancel. Refusals can only be done at the point of delivery by the recipient.

Jan 26th, 2023 7:12 am

The_Professor: Deal Fanatic; Jan 14, 2007; 6451 posts; 4489 upvotes; GTA

Jan 26th, 2023 7:12 am

skylimit121 wrote: ↑ sorry if wrong forum as not sure where to post this.
Frustrated with UPS as even after canceling/refusing the package, UPS ended up delivering 2 orders by mistake and this is a big concern to me as I clearly told them I do not have time or means to go all the way to drop off to UPS once delivered.
What is the best way to complaint about their stupidity? of course I have tried my best to talk to UPS supervisor or esc team but no one has attitude to answer me or provide me with UPS pick up services though its their mistake they delivered to me instead of sending back to sender.
I just want to express my frustration of their service so asking if there is any third party I can complain to.

thanks in advance

While sending you two orders may have been a mistake, UPS delivering two is not. They did what they were hired to do. As was previously mentioned, you need to take this up with the vendor and they will work with you to make it right. I believe the vendor should be able to send you a return waybill and even go so far as to arrange for a collection at your residence (if not with UPS, then certainly with Purolator).

Out of curiosity, what is the value of the item(s)?

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